|PROGRAM NAME||First Call for Children and Families|
|PROGRAM OVERVIEW||First Call is the children’s crisis service for Chittenden County and the intake line for all of Howard Center’s Child, Youth, and Family Services (CYFS). The Primary goal of First Call is to support children and families in crisis and to help them identify and access needed services.|
|WHO WE SERVE||All children, adolescents, and families within Chittenden County are eligible for First Call services. Though First Call is geared toward children and adolescents and their families, our services may be extended beyond age 18 if a youth is active in the public education or children’s mental health system. In certain situations, First Call will refer these youth to the Adult Crisis Services (488-6400).|
|WHERE WE PROVIDE SERVICES||
|WHAT SERVICES WE PROVIDE||Prevention & Education
First Call can provide information, education, and support on a range of children’s mental health issues to individuals, families, and our school and community partners.
Telephone Support & Referral
Crisis Case Management
Critical Incident Response
|HOW SERVICES ARE FUNDED||There is no fee to schools, parents, children, or to insurance companies for First Call services. Follow up services that First Call refers a child/family to may have a fee associated with them and/or may bill insurance.|
|HOW TO MAKE REFERRALS||There are no “rules” for what defines a crisis. Anyone with concerns about a child or adolescent may call First Call if they feel there is a crisis.The phone number for First Call is (802)488-7777. If you need TTY access, dial 711 for relay service. Calls to First Call are answered 24 hours per day, 7 days per week, 365 days per year by a clinician or our answering service who will page a clinician immediately.|
|PRINTABLE PDF||Two page printable description of First Call and its services:|
If you prefer to see a short narrated video of First Call and its services, click on the arrow in the box below. This video plays automatically. You may pause, speed up, or slow down the presentation by clicking the buttons at the bottom of the video box.